F&Q

❓ Frequently Asked Questions (FAQ)

🛍️ Orders & Processing

How long does it take to process my order?
Due to international sourcing, orders typically take 7-10 working days

Can I change or cancel my order?
We begin processing your order shortly after it’s placed, so changes or cancellations may not be possible. Contact us as soon as you can — we’ll do our best to help.

🚚 Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide. Shipping times and rates vary depending on your location. International orders may take longer to arrive depending on customs clearance.

How long does shipping take in the UK?
Once dispatched, shipping times are:

  • Royal Mail: 2–3 business days

can my order come quicker than 7-10 working days?
YES. We just allow time for delays with shipment. We would ship immediately, once the product is ready. 

📦 Tracking

How do I track my order?

You'll receive your tracking information via email once your order has been shipped. You can track via Royal Mail

Royal Mail: www.royalmail.com

💸 Payments & Fees

We currently accept debit payments, apple pay & goggle pay

🔁 Returns & Issues

Do you accept returns?
Due to the nature of the goods, we do not offer refunds

What if my item is damaged?
Email us at herdreamvault@gmail.com within 48 hours with clear photos, and we’ll sort it out ASAP.

Packaging

Do items come with original boxes or packaging?
Yes —All of our items come with their original box and packaging.

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Delivery Issues

My package was marked delivered, but I didn’t get it. What now?
Please contact the courier (Royal Mail or DPD) directly. Once an order has been handed over to the delivery service, we are not responsible for lost, stolen, or undelivered packages.

Once your order has been shipped and handed over to the courier (Royal Mail or DPD), we are no longer responsible for lost, stolen, or undelivered packages.

If your package is marked as delivered but you haven’t received it, or if it goes missing during transit, please contact the courier directly to file a claim:

We’re happy to assist with tracking info, but we cannot refund or replace items lost or stolen after dispatch.